Capture the conversations where customer problems meet your product. Group the recurring questions, blockers, and workarounds, then connect them to the capabilities, decisions, and implementation knowledge your teams need.
Plumb connects to the tools you already use and keeps one shared, up-to-date map of what your organization knows: your product, your customers' asks, and the answers your teams give every day.
A live request for something your product may not do yet. The FDE needs an answer now, grounded in reality, not a guess.
Plumb answers from your real product graph: what’s live and what isn’t. Then it finds a path using today’s building blocks, so the client still leaves with a yes.
Plumb extracts a structured signal and drops it into your product graph, automatically connected to the features, docs, and past requests it relates to.
As more accounts raise the same need, the node gains weight. Plumb ranks what to build next by real demand across your book, not guesswork.
The feature goes live and the graph flips it to GA. From the very next call, Plumb answers “yes, that’s live.” Your team is selling the newest version of your product before the docs are even rewritten.
A repeated question can reveal a missing explanation. A blocker can reveal a product gap. A workaround can show how another team solved the same problem. Plumb connects the pattern to the product context behind it.
Capture conversations, documents, decisions, and workflows from connected sources.
Find recurring questions, requests, workflows, and failure modes across customers.
Connect patterns to a structured, queryable map of the product and business.
Keep gathering new customer and internal interactions as they happen.
Use human reviews and corrections to refine the map over time.
Deliver the knowledge in Plumb and the tools your team already uses.
Your team's decisions feed back into the map. Reviews, corrections, and new evidence help keep answers useful as your product and customers change.
Thirty minutes with the team. Your product, your calls, real answers.